FAQs
Answers to the questions we hear most about personalisation, shipping, returns, and payment. Can't find what you need? Email hello@nobleandtail.co.
Personalisation & your order
How does personalisation work?
On each personalised product page you'll find a "Make it theirs" section. Upload a clear photo of your pet, add their name (or a word/number, depending on the product), and choose any style options available for that item. Everything you add is attached to your order automatically, no separate app or account needed.
What photo should I use?
A clear, well-lit, front-facing or side-profile photo works best, and a normal phone photo is perfect. Avoid photos where your pet is very small in the frame, blurry, or heavily backlit. You can upload more than one photo on products that support it, which gives our design team more to work with.
Can I see my design before it's made?
Yes. Most products show you a live preview of your photo directly on the page as you upload it, so you can position and zoom before you check out. For a small number of products that need extra hand-finishing (like background removal), you won't see a live preview. Instead, we'll prepare your design and email you a free proof to approve before anything is produced.
How many rounds of changes do I get?
Every personalised order includes up to 3 rounds of free revisions on your design proof. We want you to be genuinely happy with it before it goes into production.
I've placed my order. Can I still change something?
Get in touch as soon as possible at hello@nobleandtail.co and we'll do our best to fit your change in before production starts.
Is my photo kept private?
Your photo is used only to create your order. It isn't shared, sold, or used anywhere else without your permission. See our Privacy Policy for full details.
Shipping & delivery
How long will my order take to arrive?
Most orders follow this timeline: up to 48 hours to prepare your design and first proof, then your own time to review it (up to 3 free rounds of revisions), then up to 72 hours to produce once you approve it, then shipping. Delivery is typically 3-5 business days within the UK, 5-7 days for Europe, 6-10 days for the US/Canada/Australia, and 10-15 days further afield. Altogether, most UK orders arrive in roughly 8-10 business days from approval. A small number of products (like oversized or specialty items) are made by specialist print partners and can take a bit longer, and we'll flag this on the product page where it applies.
Do you ship internationally?
Yes, we ship to the UK, Europe, the US, Canada, Australia, and beyond through our print partners' local production networks.
How much does shipping cost?
Shipping is free on UK orders over £50. Below that, and for international orders, the exact cost is calculated and shown at checkout before you pay.
Returns & refunds
What's your policy on returns for personalised items?
Because every item is made to order just for you, we can't accept returns for a change of mind once production has started. This is standard for personalised goods and is reflected in UK consumer law. You can cancel free of charge within 24 hours of ordering; after that, design work is usually already underway. If your order arrives damaged, faulty, wrong, or doesn't turn up at all, let us know within 7 days of delivery and we'll replace it or refund you. Your statutory rights are never affected by this policy. See our full Refund Policy.
My order arrived damaged or wrong. What do I do?
Email us at hello@nobleandtail.co within 7 days of delivery with your order number and a photo of the issue, and we'll sort it out as quickly as we can.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, along with any other payment methods shown at checkout.
Still have a question?
Email us any time at hello@nobleandtail.co and we'll get back to you.